Careers at WNM Communications

The following positions are available at WNM Communications. They will remain open until filled.

Please let us know of your interest by sending your resume to personnel@wnmt.com.

Technical Solutions Specialist

Job Description

JOB SUMMARY:

The Technical Solutions Specialist will work with the Network Operations and the Sales team to assist in network troubleshooting, Tier 2/3 client service issues, sales network design, sales RFP proposal support, configuration of equipment and services, research and development for equipment and technology, represent the organization upon request in sales presentations as a Network or IT/IP technical support individual, along with maintaining effective customer and internal communications. Additionally, the Technical Solutions Specialist will be responsible for equipment implementation, equipment maintenance, training, and customer/company network maintenance in his designated operations area.

The Technical Solutions Specialist is responsible for assisting in the architecting and maintaining the network through logical design, implementation of equipment, and administration and configuration of WNM Communications network and services provided by WNM Communications. The Technical Solutions Specialist will maintain the current network through upgrades, equipment refreshments, forecasting of areas needed for improvement, and troubleshooting and resolving issues that occur throughout the network or Tier 2/3 client support based on thought and skill-based solutions.

In this position, the Technical Solutions Specialist will impact the whole organization in the support of an areas network health and expansion of the core, aggregation, and access networks that carry all of the Commercial and Residential data, Streaming TV, and Voice services. At times, the Specialist will perform overnight maintenance and network restoration work.

The Technical Solutions Specialist will need to coordinate with customers, Support teams, Sales, Customer Service Representatives, Telecommunication, and Plant Engineering during installation, troubleshooting, planned maintenance, outages, and new service turn-ups.

SOME JOB DUTIES MAY ENTAIL:

Network Troubleshooting – WISP, OTN, ROADM, SIP, BGP, Layer 2/3, hardware IP routing Network Design – Residential, Commercial, Core, and Voice both on-net and off-net cloud
Equipment and Services Configuration for end-users and core network
Research & Development for Equipment and Technology
Customer and Internal Communication (40%)
Equipment Implementation – Juniper, Mimosa, Cambium, Adtran. Fujitsu and Metaswitch
Equipment Maintenance and repair on all network gear
Training both customers and coworkers
Network Engineering Costing and design

PREFERRED QUALIFICATIONS:

Technical Degree in Telecommunications or Information Systems or equivalent industry experience
Industry certifications (Cisco CCNA, CCNP, Juniper training)
Knowledge of Internet Protocols, routing and switching, OTN, GPON, VOIP, SIP, BGP, and troubleshooting
Excellent written and verbal communication skills
Attention to detail
Good project management skills; ability to work to deadlines

TYPICAL WORKING CONDITIONS:

Typically works 40 hours per week; may work overtime, evenings, and/or weekends as needed to meet critical deadlines or respond to problems

BENEFITS:

WNM offers an excellent benefits package including 401k type profit sharing with company contribution, paid holidays

Director of Commercial and Residential Sales

 Sales is responsible for leading a team of sales account executives and delivering sales results within his/her assigned geography and Business Unit. This individual will manage and support personnel to attain sales quota in the WNM Communications services areas with WNM Communications products and solutions. This position requires the target industry knowledge relating to Fiber and broadband sales. The Director of Sales will assist and support sales representatives, and sales engineers throughout the entire sales process, from initial lead generation to closing sales through revenue management and customer life cycle. The Director of Sales has exceptional organizational; written and interpersonal communication skills; a demonstrated ability to multi-task, and 7+ years of direct sales and 4+ years of sales management background. Previous industry experience is preferred.

 

SPECIFIC RESPONSIBILITIES:

Motivate, train, and assist direct sales representatives to meet assigned sales quota.

Assist and travel with new direct sales reps on customer visits.

Assist and travel with sales reps for any difficult customer calls.

Create market sales strategies to accelerate sales.

Submit timely sales forecasts and reports.

Resolving problems or issues with customer accounts.

Develop relationships with internal departments in order to facilitate sales issues.

Conduct weekly sales staff meetings.

Develop marketing plans for the territory.

Interview and hire new staff.

Evaluate staff performance and help staff meet their career goals.

Maintain strategic account plans for all top accounts and prospects.

Develop bids for RFPs and E-rate type opportunities.

Review expense accounts of sales staff, and submit to the finance department for approval.

Provide a positive working atmosphere.

Manage the sales effort for the market to achieve sales and revenue objectives.

QUALIFICATIONS/EXPERIENCE:

 

BA/BS degree required with 7+ years of relevant work and industry experience. Preferred qualifications are:

7+ yrs direct sales experience.

4+ yrs successful sales management experience.

4+ yrs successful record of recruiting, selecting and orienting new hires.

4+ yrs sales management experience in telecommunications, data or internet industry.

Expert experience in Sales Force is a must.

Demonstrated personal commitment and interest in continual professional development.

CIO, CFO, CEO selling experience and contacts.

 

KEY KNOWLEDGE, SKILLS, ABILITIES

Ability to communicate intricate details to senior Corporate management on a timely basis.

Ability to work collaboratively with all departments on sales issues.

Strong verbal stand-up presentation, written, analytical, persuasion, and interpersonal skills.

Ability to organize and prioritize work and meet deadlines.

Possess an entrepreneurial spirit and be innovative in running a sales team.

Ability to solve problems quickly and completely.

Ability and at ease to train new direct sales representatives.

Ability to motivate and lead a team.

Effective listening skills and strong leadership skills.

Maintains professional appearance and demeanor.

Demonstrates high standards of ethical conduct.