Careers at WNM Communications
The following positions are available at WNM Communications. They will remain open until filled.
Please let us know of your interest by sending your resume to firstname.lastname@example.org.
Customer Service Representative (CSR)
Job Brief and Qualifications
This position reports to the Customer Relations Manager. The Customer Service Representative is involved in all aspects of customer relations, from the initial contact to assisting with inquiries and problems in service, billing, nonpayment, and final disconnection of an account and maintains an effective working relationship with other staff to respond to service requests and billing problems and maintaining subscriber records including posting customer payments to proper accounts.
Network Operations Center (NOC) Technician
Essential Job Functions
This position reports to the Network Operations Center Manager. Monitors, diagnoses and dispatches system alarms and Customer reported issues within the telephone network equipment through the Network Management software. Serves as primary initial responder within the Network Operations Center in identification, notification, troubleshooting and resolving network problems.
Escalate issues to Tier 2 & 3 support (networking, engineering, external partners, and management) as necessary to meet required response and resolution time associated with SLAs (Service Level Agreements).
Thorough documentation of incident and trouble details in or near real time through Ticketing System (MACC/Mapcom) and provides outage reports as needed to Management.