Careers at WNM Communications

The following positions are available at WNM Communications. They will remain open until filled.

Please let us know of your interest by sending your resume to personnel@wnmt.com.

Supervisor-NOC Technical Support

WNM Communications is a regional telecommunications company successfully providing a broad range of telecommunication solutions for over 40 years. WNM Communications is committed to enriching the lives of the customers we serve with the highest quality telecommunication services by making major investments in technology easy. It is our vision to provide rural communities with access to the same level of telecommunications services as those found anywhere else in the US.

Summary/Objective:
The NOC Supervisor supervises the department team that responds to alerts received via a number of communications methods to ensure on time issues are resolved as per the scope of support for WNM customers. The position also supervisors the department for workforce management of field personnel for routing for Technical resolution. A portion of tasks in project management of new activations and system conversions is also a key portion of this department. This position demands superior communications skills, coordination skills and conflict resolution skills.

Supervisor-Customer Care Payment Centers

WNM Communications is a fast-paced company providing to residential and business customers, High Speed Internet, Video and Voice services.
Our Customer Care Supervisors are an integral part of WNM Communications by supervising and providing ongoing coaching, feedback and support to Call Center and Payment Center representatives.

Supervisor Duties and Responsibilities:
Supervises the day-to-day operations of the department, is directly involved with and exercises independent judgment with respect to the following:

  • Interviews candidates for open positions and makes recommendations for hire, rehire, or promotions.
  • Reviews and approves employee schedules, which includes requested time off and ensures sufficient staffing levels through scheduling and assignment of overtime as needed.
  • Interviews candidates for open positions and makes recommendations for hire, rehire, or promotions.

Customer Service Representative (CSR)

Job Brief and Qualifications
This position reports to the Customer Relations Manager. The Customer Service Representative is involved in all aspects of customer relations, from the initial contact to assisting with inquiries and problems in service, billing, nonpayment, and final disconnection of an account and maintains an effective working relationship with other staff to respond to service requests and billing problems and maintaining subscriber records including posting customer payments to proper accounts.

Network Operations Center (NOC) Technician

Essential Job Functions
This position reports to the Network Operations Center Manager. Monitors, diagnoses and dispatches system alarms and Customer reported issues within the telephone network equipment through the Network Management software. Serves as primary initial responder within the Network Operations Center in identification, notification, troubleshooting and resolving network problems.

Escalate issues to Tier 2 & 3 support (networking, engineering, external partners, and management) as necessary to meet required response and resolution time associated with SLAs (Service Level Agreements). 

Thorough documentation of incident and trouble details in or near real time through Ticketing System (MACC/Mapcom) and provides outage reports as needed to Management.