Careers at WNM Communications

The following positions are available at WNM Communications. They will remain open until filled.

Please let us know of your interest by sending your resume to personnel@wnmt.com

WNM Communications has a job opening for a CSR (Customer Service  Representative) at our Cliff Office.  If interested, please send your resume to bknight@wnmt.com

Customer Service Representative (CSR)

General Summary:
Serves as a primary point of contact for new customers. Assists customers with billing inquiries, new service requests, disconnects and special deposits. Completes paperwork for service applications and disconnects. Investigates credit references of new customers and performs collection functions on delinquent accounts. Posts payments to accounts as received and is responsible for balancing assigned cash drawer daily, Prepares deposits daily for payments received, Sells and promotes services of the company while dealing with new and existing customers.

Essential Job Functions:

– Provides customer service by assisting customers with billing inquiries,
new service requests, service plan changes and disconnects and service
questions and concerns. Completes appropriate paperwork for service
plan changes and disconnects.
– Handles disconnects and reconnects of services of customers with late
payments. Performs collection functions on delinquent accounts.
– Completes credit checks on new customers as appropriate.
– Promotes and sells services to new and existing customers.
– Develops and sends correspondence to customers including membership
letters, welcome packets, etc.
– Receive and process customer payments.
– Performs all other related duties as assigned by management.*

Knowledge, Skills, and Abilities:
– Knowledge of company products and services.
– Knowledge of company policies and procedures.
– Knowledge of general office procedures.
– Knowledge of basic cashiering and bookkeeping practices.
– Skill in operating various office equipment such as personal computer, copier, fax, and telephone systems.
– Skill in oral and written communication.
– Skills in prioritizing and completing multiple projects.
– Skill in identifying problems and resolutions.

–  Ability to communicate with customers, co-workers and various business contacts in a
professional and courteous manner.
– Ability to maintain confidentiality.
– Ability to follow written and oral instructions.
– Ability to work with frequent interruptions.
– Ability to pay close attention to detail.
– Ability to effectively function as a team player.